Australia Telephonic Survey

We are Australia based organization looking for Expert Vendor for our requirement of Telephonic Survey.
[A] Notice Type: Request for Tender (RFT)
[B] Budget: Looking for Proposals
[C] Scope of Service:
(1) Service Provider will have to conduct three telephonic surveys. These will be related to housing, maintenance and air-conditioning.
(2) Currently in-house telephone surveys are conducted and the response rate is 80% (approx).
(3) Sample size (Approximate Quota of surveys to be completed)
A) Housing:
i) 1st Quarter 500
ii) 2nd Quarter 750
iii) 3rd Quarter 1000
iv) 4th Quarter 500
B) Maintenance: Initial sample comprises approximately 200 orders per week.
C) Air -Conditioning: Up to approximately 50 installations will be audited each week
(4) Calls will be made on business days between 09:00 and 17:00 Hrs as per local time.
(5) No. of Call attempts: Housing – 5, Maintenance – 3 and Air-Conditioning – 5
(6) Survey Duration in minutes (approx): Housing - 10, Maintenance - 2.5 & Air-Conditioning -2
(7) Sample Delivery: Call lists will be provided by us on a weekly basis. We will provide the Service Provider with a combination of home, work and/or mobile numbers to be surveyed.
(8) Survey scripts: Survey scripts will be provided to Service Provider.
(9) Wrong number policy: Where incorrect numbers are identified, online White Pages™ may be used to obtain correct telephone numbers. Any new telephone numbers that have been found will be passed on to us for appropriate updating.
(10) Missing Data: A reason must be provided for each survey where it has not been possible to collect data. Options must include the following:
a) Refused to participate; b) Maintenance work was done before moving; c) All available telephone numbers were incorrect; d) All available numbers were disconnected; e) 3 or 5 strikes (i.e. no answer 3 or 5 times), depending on survey; f) Unavailable; g) Has moved; h) Work order unclear; j) Other, etc.
(11) Follow-up: Our Performance Measurement team must be notified within 24 hours, about any escalated complaints, compliments, enquiries and feedback arose during survey.
(12) Privacy control: No Information in relation to these surveys is to be transferred outside Australia.
[D] Eligibility:
Onshore (Australia Only)
[E] Work Performance:
Performance of the work will be Offsite; Service provider needs to perform work in their own office premises.
[F] Deadline to Apply:
Interested service providers are requested to submit proposals on or before May 14, 2010.
Cost to Apply: 16.99$